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On April 5th I joined the
Seabourn Legend in Funchal, Madeira after its transatlantic crossing from
St Thomas.
 I
was meeting my client from Europe who has chartered the ship for the
Monaco Grand Prix, and we were to spend two days onboard, sailing to
Lisbon, Portugal, in order to finalize and go over all the programming
details for this charter.
Although the ship had just arrived in
port from a ten day ocean crossing, I was surprised at how immaculate it
looked. The decks were all washed down, the paintwork gleaming in the
sun, everything was in place and the ships crew were all smiling. There
were about 100 guests onboard which is quite a lot for a transatlantic
crossing - most of them were all multi time repeat customers of Seabourn.
My client and I experienced a wonderful
crew on-board of a beautiful ship, they were more than helpful with
everything. We were surprised to find that even after just one meal they
all remembered our names and what we drank and it came automatically at
the next meal. The staterooms were spacious and our cabin stewardess
gracious, the largest bathrooms I have seen on any ship as well as the
neatest mini balcony (French balcony) which I found worked very well.
After leaving Funchal, we spent a day at sea before arriving in Lisbon.
This day was spent very productively – my client and I had a meeting with
the key ships staff – the Hotel Manager, the Maitre D, Chef, chief Cabin
Steward, and Show Production Manager.
Because of the complexity of doing a whole ship charter, and all the
customized aspects – menus, presentations, decorations, special event
dinners, special needs in port etc etc – we spent the best part of the day
discussing and finalizing details. It was definitely a great advantage to
be able to sit down with the ships key officers and really go over
everything in order to ensure that everything runs smoothly, and I really
appreciated all the time and effort that Seabourn put into this for us.
My
client commented that she felt much happier with everything after meeting
and experiencing the crew and the ship, the personal attention they gave
us left us with feeling that they would make every effort possible to
ensure this complex program was delivered in a manner which would bring us
all credit.
Sea
bourn actually flew in a key person from their Miami office to accompany
and assist us. I have to say that it was a pleasure to work with
professionals who sincerely appreciate the incentive business and are
prepared to go the extra mile to ensure a clients satisfaction. |
