When Joshua
Schwandt stayed at the Queen Mary several years ago,
he loved the Art Deco woodwork and the way the
Observation Bar oozed an old-timey feel.
He wasn't as ecstatic about his aging hotel room.
The shower only drizzled water, and the bed felt
like "one of those dorm room beds that have been
slept on for 50 years," he recalled.
"The ship is just super cool," the 35-year old human
resources worker said. "But I think in this day and
age, you just have an expectation of more comfort or
class."
With consumers like Schwandt in mind, the city of
Long Beach and a local developer revealed recently a
privately financed $15-million makeover of the ship
- part of a larger effort to bring more people to
the retired ocean liner and develop the 45 acres
adjacent to it.
For the renovations, Los Angeles developer Urban
Commons - which took over a long-term lease for the
city-owned ship and adjacent land earlier this year
- said it wants to give the Queen Mary the luxuries
of a boutique hotel, while preserving the feel of a
"bygone era."
Hotel corridors will be rehabbed and larger flat
screen TVs and faster WiFi will be added to the 346
state rooms and nine suites. Sofas, mattresses and
carpets will be replaced within the rooms and
showers upgraded.
The sofas will be in their original Art Deco style
and existing night stands, head boards and dressers
will be refurbished. Urban Commons is even working
with Brintons, a U.K. company that designed some of
the original carpet on-board, to recreate patterns
that existed in 1936 when the ship embarked on its
maiden voyage.
The rooms, which now average $175 a night, are being
spruced up in stages and the hotel will remain open
during renovations. The work is expected to start in
a few months and wrap up late next year.
"What we will do is greatly enhance the guest
experience," Urban Commons principal Taylor Woods
said. "We will stay true to the design, but we will
bring a contemporary influence to our renovations."
The remake will go beyond the rooms and include new
entertainment options, in part to attract consumers
in the large millennial population.
Details must still be worked out with the city, but
Woods said his company wants to put a music club or
speak-easy in the boiler room and add amenities to
the rear deck, including a cinema and sports area,
where tourists could play shuffle board or badminton
and wade in a shallow pool.
Near the front of the ship, Urban Commons wants to
update the Observation Bar, which originally served
as the ship's first-class lounge, and bring in more
musicians, while extending seating onto the deck to
create an "indoor-outdoor" experience.
"The Queen Mary is one of our city's most important
and best loved assets," Mayor Robert Garcia said in
a statement. "These renovations are a great
opportunity for our downtown and the entire city. We
are looking to create an entertainment destination
with something for everybody."
Alan X. Reay, president of Atlas Hospitality Group,
said existing hotels are increasingly renovating to
remain competitive with new lodgings, which are
under construction in Southern California at a
record rate.
"Hotels that do not renovate or update are going to
have a really hard time in the next three to five
years," he said.
In Urban Commons' case, "they are (creating) the
cruise ship experience without having to sail around
down to Mexico," Reay said. "That will definitely
allow them to push rates - no question."
Woods said the renovations aren't intended to raise
prices, but acknowledged that if they make the Queen
Mary more popular, a nightly stay may prove more
costly.
Over the last 12 months, the ocean liner has had an
occupancy rate of 70 percent, about 8 percentage
points lower than downtown Long Beach, Woods said.
The renovations won't be the first for the Queen
Mary, which presents challenges for upkeep given it
is a roughly 80-year-old docked ship - not a
concrete hotel tower.
In 2008, a previous leaseholder embarked on
renovations that included refurbishing the rooms'
original portholes and adding flat-screen TVs. The
ship has been periodically updated since it first
came to Long Beach in 1967.
Urban Commons' remake will be more extensive and is
also part of a larger, $250-million plan for the
area.
The city is working with the company to develop the
45 acres next to the ship, which today are mostly
parking lots. For decades the land has been the site
of failed proposals to complement the Queen Mary,
including a Disney marine park and a science fiction
museum.
But Garcia has said none of those ideas advanced as
far as the current partnership with Urban Commons.
The Los Angeles company envisions an additional
hotel, carousel, retail shops, restaurants and a
small marina - as well as an amphitheater and giant
Ferris wheel.
Formal plans haven't been submitted to the city and
may change, though Woods said he hopes whatever is
approved could open in three years.
In the meantime, locals and tourists must be content
with an updated Queen Mary.
Schwandt, the former guest, said the coming
improvements sound fantastic - especially given a
more recent experience he had on board.
Earlier this year, the Irvine resident tried to stay
on the ship for a night with his girlfriend. But he
said the rooms staff offered him were so dirty that
he canceled his stay and decamped for a modern hotel
in Huntington Beach.
He recalled thinking he would never again book a
room at a place that he loves for its history.
Asked if new beds, showers and more entertainment
options might lure him back for a third try,
Schwandt changed his mind.
"Absolutely," he said. (Miami
Herald Article)